Yes! We offer wholesale partnerships, bulk coffee orders, and custom programs for cafés, restaurants, offices, and retail shops. To learn more or request pricing, email us at info@blueroomroasters.com and we’ll help build the perfect coffee plan for your business.

We source high-quality, ethically produced coffees from trusted farms and cooperatives around the world, with a focus on East Africa, Central America, and South America. Our goal is to build long-term relationships with producers who prioritize sustainability, fair labor practices, and exceptional quality.

Most orders ship within 1–2 business days, and delivery typically takes 3–5 business days within the U.S. We roast fresh multiple times per week to ensure your coffee arrives at peak flavor. You’ll receive tracking information as soon as your order ships.

RETURNS

If your coffee order arrives incorrect, please email us ASAP at info@blueroomroasters.com with a photo of what you received and your order number so we can replace it with the correct coffee. Unfortunately, due to the nature of some items, perishable goods (like coffee beans) cannot be returned.

If you want to return merchandise, the item must be in the same condition that you received it—unworn and/or unused. To start a return, contact us at info@blueroomroasters.com within 14 days of purchase and include your order number. To return merchandise gifted to you, please include the original purchaser’s name, email address, or order number. Shipping charges are not refundable. All mail-in returns for merchandise have a shipping label fee unless the item was a gift.

Returns should be sent to the following address:

Blue Room Roasters
Attn: RETURNS
47175 NC-12 Hwy
Buxton, NC 27920

Items sent back to us without first requesting a return will not be accepted. Please note that if you live outside of the United States, shipping times may be longer than expected.

You can always contact us with any return questions at info@blueroomroasters.com

DAMAGES, ISSUES, AND CANCELLATIONS

Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item so that we can correct this for you.

We are not liable for orders shipped to the wrong address due to customer error. Please review your shipping information before completing your purchase and check your order confirmation email to verify accuracy. Customers may update shipping addresses at any time within their customer accounts. Any address corrections after a purchase must be completed before the next business day.

If you purchased our coffee or merchandise through a retailer, please check that retailer’s return policy. Most retailers honor returns and exchanges.

If there is a concern with the order you received, email us at info@blueroomroasters.com with your order number and a photo of the incorrect and/or damaged product.

EXCHANGES

As above, merchandise eligible for exchange must be in the same condition that you received it—unworn and/or unused. To start an exchange, contact us at info@blueroomroasters.com within 14 days of purchase. For gifted merchandise, please include the original purchaser’s name and email address or order number.

REFUNDS

We will notify you once your return has been received and inspected. If approved, you’ll be refunded to your original payment method within 10–14 business days. Please remember that banks or credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@blueroomroasters.com.

EU CUSTOMERS

In accordance with European Union regulations, you have the right to cancel or return purchases within 14 days for a full refund without justification. Please note that perishable goods—such as coffee beans—are excluded from this right of withdrawal. If the 14-day cooling-off period expires on a non-business day, the deadline extends to the next business day.